Purchase & Billing Terms

We charge (1) a monthly subscription for platform access and (2) wallet credits you purchase to fund platform usage. They are separate.

• Paid subscriptions bill in advance each month.

• Wallet credits are non-refundable and are consumed as messages are sent.

• Upgrades prorate the difference for the remaining days in your current cycle; downgrades and cancellations do not prorate.

• If payment fails, your account may be placed on HOLD until resolved.

• You are responsible for compliance-related fees/fines caused by your messaging use and for keeping your payment method current.

1. Definitions

• “Account”: A Customer’s account for using the Service.

• “Customer”: The organization purchasing the Service.

• “Tenant”: A separate workspace/organization environment under the Service.

• “Demo”: A limited, evaluation status account requiring approval before paid activation.

• “Plan”: A subscription tier with a monthly base fee and included features.

• “Wallet Credits”: Prepaid credits used to fund usage-based charges (e.g., SMS segments).

• “Chargeable Events”: Actions that generate fees (e.g., add-ons, number orders, registration charges).

• “HOLD”: A restricted account status applied due to failed payments or compliance/operational reasons (see Section 12).

2. Scope

These Purchase and Billing Terms (“Billing Terms”) govern subscription fees, Wallet Credits, add-ons, chargeable events, payments, taxes, invoices, refunds, and disputes for Text Made Simple.

These Billing Terms supplement our General Terms & Conditions and other policies (including any messaging/compliance terms). If there is a conflict about billing, these Billing Terms control.

3. Business Model Overview

1. Subscription Plans: Customers pay a recurring monthly fee for platform access.

2. Wallet Credits: Customers purchase credits separately to fund usage-based charges.

3. Separate Charges: Subscription fees and Wallet Credits are separate line items and are billed separately.

4. Payment Tokenization: Payment method details (card/bank) are stored by our payment processor. We store only a token and related billing metadata.

4. Demo Accounts and Activation

4.1 Demo Status

New self-service users start in Demo status and require approval before full access.

• Demo duration: 15 days unless extended by a platform administrator.

• Demo restrictions: limited or no message sending, and no chargeable ordering.

4.2 Moving from Demo to Paid

When we approve a Demo account and activate a paid Plan:

• We will charge the full monthly base fee immediately (no proration).

• The billing cycle “anchor date” is the paid activation date.

5. Plans and Billing Cycle

5.1 Monthly Billing in Advance

Subscription fees are billed monthly in advance on each billing cycle date.

5.2 Upgrades (Paid Tier to Higher Paid Tier)

If you upgrade mid-cycle:

• We will prorate only the difference in monthly base fees for the remaining days in the current cycle, and charge that amount at the time of upgrade.

• The upgraded Plan base fee will bill in full at the next cycle date.

Example: If you upgrade halfway through the month, you pay roughly half of the difference between the old and new Plan for the remaining days.

5.3 Downgrades (Paid Tier to Lower Paid Tier)

Downgrades do not prorate downward mid-cycle.

• The downgrade takes effect at the next billing cycle.

• You may cancel a pending downgrade before its effective date.

5.4 Cancellation

Cancellations do not prorate.

• Service continues through the paid-through period and then ends.

• You may cancel a pending cancellation before its effective date (if the Service offers that option).

5.5 Account Holds for Failed Billing

If a payment fails, we may place the Account in HOLD until resolved (see Section 12).

6. Add-Ons and Chargeable Events

6.1 One-Time Charges

One-time charges are billed at order time.

6.2 Recurring Add-Ons

Recurring add-ons are:

• prorated for the remainder of the current cycle at order time, then

• billed monthly in advance thereafter.

6.3 Examples of Chargeable Events

Chargeable events may include (examples):

• ordering or adding phone numbers (DIDs)

• registration-related charges (e.g., 10DLC-related fees where applicable)

• add-on services (e.g., additional tenants, advanced features, support packages)

• other features that we designate as chargeable events

Where applicable, we will disclose estimated or quoted charges before you confirm.

7. Promotions

• Promo codes may discount the monthly platform subscription fee only, unless explicitly stated otherwise.

• Promos may be time-limited and/or duration-limited (e.g., first X months).

• Eligibility may depend on plan/tier, account status, and other conditions.

• After a promo ends, billing reverts to standard pricing.

• We may revoke promotions or adjust discounts if we determine abuse, fraud, or ineligibility.

8. SMS Wallet Credits

8.1 How Credits Work

Wallet Credits are purchased separately from subscription fees and are used to fund platform usage charges. Credits are consumed as messages are sent.

Important: SMS usage may depend on:

• message segmentation (longer messages may count as multiple segments),

• routing and carrier behaviors, and

• destination and content factors.

8.2 No Cash Value; Non-Transferable; Non-Refundable

Wallet Credits:

• are not cash, have no cash value, and are not transferable, except where required by law; and

• are non-refundable

8.3 Insufficient Balance

If Wallet Credits are insufficient:

• sending may be blocked, limited, or queued until credits are added; and/or

• the Service may prompt you to purchase additional credits.

8.4 Auto-Refill (Optional Feature)

If enabled by Customer:

• you can set a wallet threshold and refill amount;

• when the balance reaches the threshold, we will automatically charge your payment method and add credits;

• you can opt out by disabling auto-refill.

We may send low-balance and depletion notifications to the primary owner or billing contact email.

9. Usage Pricing and Volume Tiers

• Usage pricing may vary by Plan and tenant-specific settings.

• Enterprise Customers may have configurable volume discount tiers within a billing cycle:

  • a base rate applies up to a threshold;

  • reduced rates apply above thresholds for the remainder of that cycle;

  • tiering resets at the next billing cycle.

Carrier fees, segmentation, and policy changes can affect effective per-message cost and delivery.

10. Payment Methods, Authorization, and Failed Payments

10.1 Authorization for Recurring Charges

By subscribing, ordering add-ons, purchasing Wallet Credits, or enabling auto-refill, you authorize us (through our payment processor) to charge your selected payment method for:

• monthly subscription fees, billed in advance

• add-ons and chargeable events

• Wallet Credit purchases

• automatic wallet refills you enable

• applicable taxes (if any)

10.2 Payment Method Requirements

A valid primary payment method is required for paid services and may be required to activate or continue a Tenant.

10.3 Failed Payments; Retries; HOLD (Configurable)

If a charge fails, we may:

• retry payment attempts; and/or

• place the Account on HOLD immediately or after failed retry

• accounts on HOLD are subject to termination after 30 calendar days

While delinquent, we may restrict access or features. You remain responsible for all outstanding amounts.

10.4 Card Updater and Keeping Payment Details Current

Your payment method provider or payment processor may use account updater services to refresh expired or replaced card details. You agree to keep billing information current and promptly update payment methods when needed.

11. Taxes

Some fees may be taxable and others may not, depending on your jurisdiction and the nature of the Service.

• Customer is responsible for all applicable taxes, duties, and similar assessments, unless a valid exemption is provided.

• Taxes, if applicable, will appear as separate line item on your statement.

12. Invoices, Receipts, and Notices

• We provide invoices, receipts, and billing notices electronically.

• Chargeable events may trigger email notifications to the primary owner and/or billing contact.

• The billing contact email can be configured by the account owner.

13. Refunds, Credits, and Disputes

13.1 Refund Policy

• Subscription fees are generally non-refundable, except where required by law.

• Wallet Credits are non-refundable.

• We do not provide prorated refunds for mid-cycle downgrades or cancellations, service will remain active through end of term.

13.2 Billing Disputes Window

Billing disputes must be submitted within 30 Days of the charge date.
To dispute a charge, contact support@textmadesimple.com with transaction details and the reason for the dispute.

13.3 Chargebacks and Fraud

Initiating an unwarranted chargeback may result in account restrictions or termination. We may request additional information to investigate suspected fraud.

14. Account Roles and Billing Authority

• The Primary Owner can manage payment method, wallet funding/refill, and perform charge-authorized actions.

• Other Owners may view billing/subscription data but cannot view/edit stored payment method details and cannot perform chargeable actions unless explicitly granted.

• A Platform Admin may manage account status (including HOLD) and operational billing controls.

15. Suspension, HOLD, and Termination

15.1 HOLD Status

HOLD is a restricted status that may limit:

• message sending, number ordering, or new charges; and/or

• access to certain features.

• subject account to termination after 30 calendar days

15.2 Reactivation

We may restore service once outstanding balances are paid and any compliance or risk issues are resolved.

15.3 Termination Rights

We may terminate or suspend accounts for:

• non-payment

• fraud or abuse

• policy violations

• unlawful or non-compliant messaging activity

• repeated chargebacks or suspected misuse

16. Changes to Pricing or These Billing Terms

We may change pricing or these Billing Terms with notice. Changes apply prospectively from the stated effective date unless required otherwise by law.

17. Compliance / Consent Cross-References

Your use of messaging features is subject to our General Terms & Conditions, Acceptable Use Policy, and Privacy Policy, and may be subject to messaging compliance policies (including 10DLC requirements). You are responsible for lawful messaging, consent, opt-outs, and content compliance.

18. Questions

Billing questions: support@textmadesimple.com