Privacy Policy

1. Overview

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our software platform and related services (“Service”).

2. Information We Collect

2.1 Information You Provide

• Contact details (name, email, phone number, company)

• Account registration information

• Billing contact information (note: payment card/bank data is handled by our payment processor)

• Customer Content you upload or input (e.g., contact lists, message templates, message content, opt-in records, and related metadata)

2.2 Information Collected Automatically

• Device and browser data (IP address, browser type, device identifiers)

• Usage data (pages visited, features used, timestamps)

• Cookies and similar technologies (see Section 6)

2.3 Information From Third Parties

• Payment processor confirmations (tokenized payment method, transaction IDs, billing status)

• Upstream messaging provider delivery metadata (e.g., delivery status, carrier routing signals)

• Analytics tools

3. How We Use Information

We use information to:

• Provide, maintain, and improve the Service

• Create and manage accounts, authenticate users, and provide customer support

• Process billing and transactions through our payment processor

• Send administrative messages (service notices, security alerts, billing notices)

• Send marketing communications where permitted (you can opt out)

• Prevent fraud and abuse, enforce our policies, and comply with law

4. How We Share Information

We may share information with:

• Service providers (hosting, analytics, support tools)

• Payment processors (to process payments; we do not store full payment card data)

• Upstream messaging providers (to route messages and manage delivery/compliance)

• Law enforcement or regulators when required by law or to protect rights and safety

• Successors in the event of a merger, acquisition, or asset sale

We do not sell personal information in the traditional sense.

5. Data Retention

We retain information for as long as needed to provide the Service, meet legal obligations, resolve disputes, and enforce agreements.

6. Cookies and Tracking

We use cookies and similar technologies for site functionality, analytics, and performance. We do not use Cookies for the purposes or marketing, Cookies are not shared with 3rd parties. You can manage cookies through your browser settings.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of personal information, and to opt out of certain uses.
To submit requests, email support@textmadesimple.com.

9. Children’s Privacy

The Service is not intended for children under 13 (or the minimum age required by local law), and we do not knowingly collect personal information from children.

10. International Users

If you access the Service from outside the United States, your information may be processed in the United States and other jurisdictions with different data protection laws.

11. Changes to This Privacy Policy

We may update this policy from time to time. We will post the updated version with a new “Last Updated” date.

12. Contact Us

Questions: support@textmadesimple.com